Privacy Policy

Introduction

Gajeni Courier Services (Pty) Ltd ("Gajeni Courier," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our courier services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect:

• Contact information (name, email address, phone number, delivery address)
• Account information (username, password)
• Payment information (credit card details, billing address)
• Delivery details (pickup and delivery locations, package description, recipient details)

Non-Personal Information

We may also collect non-personal information about you when you interact with our website, including:

• Browser type and version
• Operating system
• IP address
• Referring and exit pages
• Date and time of access
• Usage patterns and preferences

How We Collect Information

We collect information through various channels:

• Direct Collection: Information you provide when creating an account, requesting a quote, placing an order, contacting customer service, or completing forms on our website.
• Automated Collection: Using cookies, web beacons, tracking pixels, and other tracking technologies to collect usage information as you navigate through our website.
• Third Parties: We may receive information about you from third parties, such as business partners, marketing agencies, and service providers.

How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing, operating, and maintaining our services
• Processing and fulfilling courier orders
• Tracking and updating you on the status of deliveries
• Improving and personalizing user experience
• Communicating with you about services, updates, and promotions
• Responding to your inquiries and service requests
• Analyzing usage patterns and trends to enhance our services
• Protecting against fraudulent, unauthorized, or illegal activity
• Complying with legal obligations

Disclosure of Your Information

We may disclose personal information that we collect or that you provide:

• To Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• For Legal Reasons: To comply with any court order, law, or legal process, including responding to government or regulatory requests.
• With Your Consent: We may share your information for any other purpose disclosed by us when you provide the information or with your consent.
• For Operational Purposes: With delivery partners to facilitate the fulfillment of courier services.

Data Security

We implement appropriate security measures to protect the security of your personal information and prevent unauthorized access, disclosure, or breach. However, please understand that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include:

• The right to access your personal information
• The right to correct inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies

Our website uses cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may not function properly.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information promptly.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: